Payment Terms
1. How do I make a payment?
During checkout, you may select your payment method at Step 2. If you have any voucher code or reward/credit points to apply, you may also key in and click apply accordingly.
2. Do you accept AMEX?
No, unfortunately we do not accept Amex at the moment. Only Visa / Mastercard are accepted for payments in our payment gateway.
3. What are my payment options?
You can either pay by:
Online banking(FPX)
Credit & Debit Card (Visa & Mastercard)
All our payment gateways capture payments in Malaysian Ringgit. If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
Ewallet (Grabpay, TnG, Shopeepay, MB2QR)
You can also make payments using popular eWallet options such as Grabpay, Touch 'n Go (TnG), Shopeepay, and MB2QR. Simply select your preferred eWallet option at checkout to complete your purchase securely and conveniently
4. Is my payment secure?
CREDIT CARD INFORMATION STORAGE
All credit card information are securely encrypted and stored with our gateway Cybersource, which is a subordinate company by VISA. This gives a second layer of protection for customers credit card information.
CVV
When you submit your credit card information, including CVV, our job is to encrypt the info and security transmit to issuers for payment verification and approval. However, verification of the CVV is totally upon issuer’s decision. However, we can help to raise the concern to issuers.
5. My payment was successful, but I did not get any order confirmation. Help!
Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at citrakesom@gmail.com or call us for us to check further.
6. I received an Order Number, but have yet to make my payment?
For this matter, kindly contact us at citrakesom@gmail.com or call us for us to check further.
